Terms & Conditions

Thank you for choosing The Aesthetics Collection.


Please read our Terms & Conditions carefully before booking. These policies are in place to ensure a safe, professional, and enjoyable experience for all clients.

Age Policy

  • Treatments are strictly for clients aged 18 and over.

  • Proof of age may be requested at your first appointment.

  • If valid ID cannot be provided, treatment will not proceed and your deposit will be forfeited.

  • Children are not permitted in the clinic for safety and insurance reasons. Please make suitable childcare arrangements before your appointment.

Consultations

  • A consultation with Caroline, Independent Nurse Prescriber, is required before any anti-wrinkle or prescription-only treatment.

  • During your consultation, we will discuss your treatment goals, medical history, and ensure that any procedure is safe and appropriate for you.

  • You must complete a medical questionnaire and sign a consent form prior to treatment.

Bookings, Deposits & Cancellations

  • All appointments require a non-refundable deposit to secure your booking.

  • Deposits are redeemed against your treatment on the day.

  • Cancellations or reschedules made within 48 hours of your appointment will result in loss of deposit.

  • Bookings made within 48 hours of the appointment are non-refundable if cancelled or rescheduled.

  • No-shows may be refused future bookings.

  • Repeated short-notice cancellations may result in future booking restrictions.

Late Arrivals

  • Please arrive on time for your appointment.

  • Clients arriving 10 minutes or more late may not be seen, and the deposit will be forfeited to avoid delays to other clients.

Medical & Safety Information

  • You must provide accurate and complete medical information before treatment.

  • Please inform us of any changes to your health, medications, or recent procedures before each appointment.

  • For your safety, Caroline reserves the right to refuse or postpone treatment if it is deemed unsafe or inappropriate on the day.

Right to Refuse Treatment

  • Treatments are carried out only if deemed clinically appropriate and in your best interest.

  • The Aesthetics Collection reserves the right to refuse treatment at any time if there are medical or professional concerns.

  • Aggressive, rude, or inappropriate behaviour will not be tolerated and will result in refusal of service.

Results, Reviews & Aftercare

  • Results vary between individuals and cannot be guaranteed.

  • Review appointments may be offered depending on treatment type and clinical need.

  • It is the client’s responsibility to attend any review appointments within the advised timeframe.

  • Aftercare instructions will be provided and must be followed to ensure the best possible outcome.

Payments & Refunds

  • Full payment is required on the day of treatment.

  • Refunds are not available for completed treatments, as results can vary and are subjective.

  • Prepaid treatments, gift vouchers, and deposits are non-transferable.

  • In the rare case of an adverse event, appropriate follow-up and aftercare will be provided.

Photography & Confidentiality

  • Before and after photographs may be taken for your medical record, with your consent.

  • All client information is treated in the strictest confidence and stored securely in line with data protection regulations (GDPR).

Privacy Policy

  • We take your privacy seriously. Your personal and medical data are collected solely for the purpose of providing safe and effective treatments.

Policy Updates

  • These Terms & Conditions and Booking Policies may be updated at any time.

    • The version in effect at the time of booking will apply.

Thank You

Your understanding helps us provide a safe, respectful and professional service for everyone.


We look forward to welcoming you soon at The Aesthetics Collection